Category Archives: AI News

25 Use Cases for Generative AI In Customer Service

Could vs Should: Avoiding the Pitfalls of AI for Customer Service By determining whether a customer is frustrated, satisfied, or neutral, GenAI helps companies prioritize important issues, making sure that urgent cases are handled swiftly. Sentiment analysis extends to social media monitoring, where generative AI systems can detect shifts in customer sentiment and allow organizations […]

The Evolution of Chatbots and the Rise of Conversational AI

Delta Air Lines takes flight with AI tools Planned future studies include expansion to more languages, and integration to web messenger and social media platforms to reach greater audiences. Conversational experience can be refined with contextual awareness to improve relevance of answer retrieval. Other potential use cases in pandemic management include NLP-based risk stratification, contact […]

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